Emailcustomerservice.unit@communities-ni.gov.uk, Call 0800 587 0912Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk, Contact your local Jobs & Benefits office. Save my name, email, and website in this browser for the next time I comment. We take your privacy seriously. Data that has not already been transmitted to DHS must be transmitted to CDC within 24 hours upon request. When you contact British Airways' customer service phone number, you will be initially connected to an automated support system. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The email address provided should be one that will be routinely checked while in the United States. Parents or guardians of minor children may provide the required data on behalf of their minor children. You have entered an incorrect email address! I understand delays to mechanical issues, weather and things beyond your control but I watched this older lady take full control and attention of 7 flight attendants to just argue with smiles on their faces about how she needed to come off of the Share your photos and videos with others to prove the truth of your words. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. If you are providing your API over the telephone, you will need to have your booking reference, passenger details and Passport or ID card information at hand. Dial the number and you will hear a number of pre-recorded prompts on the call. As may be necessary for public health follow-up, CDC may share the information securely with relevant state, local, and territorial public health authorities at a passengers destination. BA advanced passenger info for usa secondary contact? Thanks in advance Lee Reply Report inappropriate content 2 replies to this topic 1-2 of 2 replies Sorted by 1 Steve UK Level Contributor 5,865 posts If your query is about another benefit, select Other from the drop-down menu above. Were always here to help. I had an aneurysm, but British Airways is keeping my money. The official British Airways customer service numberUK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. How do I effectively communicate with an airline? ComplaintsBoard.com is a leading complaint resolution website on the Internet. British Airways has resolved 53 complaints. All data transfers will be secure to protect passengers information. The Centers for Disease Control and Prevention (CDC) within the Department of Health and Human Services (HHS) issued an Order on October 25, 2021 requiring airlines and other aircraft operators to collect contact information for passengers before their arrival into the United States from a foreign country, retain the information for 30 days, and Airlines may use whatever means or format they choose to collect the data elements from passengers and obtain the acknowledgement. Do airlines and operators need to collect this information for crewmembers as well? secondary or emergency contact phone number, Monitoring travelers for signs and symptoms of COVID-19 and other communicable diseases, Offering preventive care when available and indicated, Quickly identifying anyone withsymptoms and their contacts, Askingsymptomaticpersons to isolateand their contacts toself-quarantine, Ensuring any travelers who develop symptoms receive appropriate medical evaluation and care, Educating travelers about how to take steps to care for themselves and help protect others in their home and community, Acknowledgement that the obligation to provide complete and accurate information is a U.S. Government requirement and that failure to provide complete and accurate information may result in criminal penalties, and. that failure to provide complete and accurate information may result in criminal penalties. If you are providing the API of any other passengers that may be travelling with you, you will need to have their permission to submit their details. Find out what you need to do before travelling. An automated phone call will be connected to a live person at British Airways representatives. If not, please call us. For queries or advice about passports, contactHM Passport Office. For security reasons, some countries require us to collect additional information from you, called Advanced Passenger Information (API). Wheres my airline ticket refund from GotoGate? What information do airlines and operators need to collect? We will consider your feedback to help improve the site. Airlines and operators are required to obtain from passengers: acknowledgment of the purpose and intent of this collection; acknowledgement that the obligation to provide complete and accurate information is a U.S. Government requirement; that failure to provide complete and accurate information may result in criminal penalties; and confirmation that the information provided is complete and accurate. Consumer Alert: No more automatic refunds for skipped ports? How to write a complaint about British Airways? Airport approved? British airways contact details . 11 am GMT to 3 am GMT depending on daylight savings), For Hong Kong the number is +852 3071 5083 open Monday to Friday 9 am to 6 pm (approx. Helpful Links: Join the Chat in our new Discord British Airways FAQs I am a bot, and this action was performed automatically. Is this really the end of junk fees in travel? Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? Technical Instructions for CDCs Contact Information Collection Order, Technical Instructions for CDCs Contact Information Collection, Centers for Disease Control and Prevention, National Center for Emerging and Zoonotic Infectious Diseases (NCEZID), Division of Global Migration and Quarantine (DGMQ), El Paso & San Diego Quarantine Stations (en Espanol), Jurisdictions and Counties: California and Texas, Federal Travel Restrictions for Public Health Purposes, Final Rules for Control of Communicable Diseases: Interstate and Foreign Scope and Definitions, Final Rule for Control of Communicable Diseases: Interstate and Foreign, Q & As about the Final Rule for Control of Communicable Diseases: Interstate (Domestic) and Foreign Quarantine, Interim Final Rule for Control of Communicable Diseases: Foreign Quarantine, Q & As about the Interim Final Rule for Control of Communicable Diseases: Foreign Quarantine, Order: Implementing Presidential Proclamation on Safe Resumption of Global Travel During the COVID-19 Pandemic, Technical Instructions for Implementing Presidential Proclamation, Aircraft Operators/Airlines/Crew FAQs Requirement for Proof of COVID-19 Vaccination for Non-U.S. citizen Air Passengers who Are Nonimmigrants Traveling to the United States, Order: Requirements for Negative Pre-Departure COVID-19 Test Result or Documentation of Recovery from COVID-19 for Aircraft Passengers Traveling to the United States from the Peoples Republic of China, Aircraft Operators/Airlines/Crew FAQs Requirements for Negative Pre-departure COVID-19 Test Results or Documentation of Recovery from COVID-19 for Passengers Traveling to the US from China, Order: Requirement for Proof of Negative COVID-19 Test or Recovery from COVID-19 for Air Passengers Arriving into the United States, Order: Requirement for Airlines and Operators to Collect Contact Information for All Passengers Arriving into the United States, Technical Instructions for CDCs Contact Information Collection Order, Order: Wearing of face masks while on conveyances and at transportation hubs, Order: Requirement for Airlines to Collect Contact Information from Passengers Who Were in DRC or Guinea, Preventing Spread of Disease: Guidance for Cabin Crew, Definitions: Signs, Symptoms, & Conditions, Investigation Form: Explanation of Key Fields, Federal Regulations: Reporting Death or Illness, Guidance on Risk Assessment and Management of Persons with Potential Ebola Virus Exposure, Funding and Guidance for State and Local Health Departments, Division of Global Migration and Quarantine, U.S. Department of Health & Human Services, All airlines and operators conducting any passenger-carrying operations into the United States from a foreign last point of departure, All passengers and crewmembers flying into, or transiting through, the United States from a foreign last point of departure, Acknowledge that the obligation to provide complete and accurate information is a U.S. Government requirement and that failure to provide complete and accurate information may result in criminal penalties, and. If you want to speak to a human at British Airways, call on British Airways Customer service Agent's phone number +44-203-808-9137 to get an immediate solution to follow the IVR steps. Do scroll down the screen. BA is a member of the Oneworld Alliance, is a joint venture partner with American Airlines and provides service to 183 destinations on six continents. What information am I required to provide to airlines and operators? When and how will this information be collected and shared with CDC? Failure to do so will result in delays in your travel arrangements and you not being allowed to travel. The latest review Cancelled flights was posted on Feb 10, 2023. If I am transiting through a U.S. airport and my final destination is a foreign country, what information am I required to provide? Apply for a refund Passengers should contact their airline for additional guidance on how to provide the required data. This will surely increase the credibility of your complaint. Airlines and operators must collect the contact information and acknowledgement from passengers no more than 72 hours before their flights departure. Initial British Airways complaints should be directed to their team directly. Learn the ways to contact a live person at British Airways? When must airlines and operators collect the information from passengers in relation to a flight? Most of the information needed for API can be found on your passport, so when you login to complete your API, it is advisable to have your passport at hand. For queries or advice about pensions, contact theNorthern Ireland Pension Centre. CDC will retain, use, delete, or otherwise destroy the designated information in accordance with the Federal Records Act, the applicable Privacy Act System of Records Notices, and other applicable law. In most cases you can provide your details online. Drop us a DM 1/2" / Twitter British Airways Passengers, including those only transiting through a U.S. airport to a foreign country destination, must provide, to the extent the information exists: their full name, address while in the United States, primary contact phone number, secondary or emergency contact phone number, and email address. Airlines and passenger-carrying operators are required to collect each passengers full name, address while in the United States, primary contact phone number, secondary or emergency contact phone number, and email address, to the extent this information exists, within 72 hours before the flights departure. If you want to know how do I speak to someone at British Airways, look at the information below. Do you want to talk to someoneat British Airways about a flight service issue? For other British Airways Executive Club membership tiers: The British Airways Executive Club Gold member's telephone number is 0800 123 111. Click here to get notifications about new complaints of British Airways. Secondary Contact seems new, but it's so long since I did this for a US trip I may have forgotten! is the easiest way to contact the support service department to speak to a person at British Airwaysand receive help by speaking to someone there. New York NY 10016, Baggage claims For queries or advice about Child Maintenance, contact the Child Maintenance Service. 0.50. You can review and change the way we collect information below. Dial British Airways Phone number 1 (800) 247-9297 or +44-203-808-9137. British Airways (BA) was created in 1974 as the merger of the British Overseas Airways Corporation (BOAC) and British European Airways (BEA). Follow the step-by-step guide mentioned below in order to establish How do I get through British Airways UK? Airlines and operators may choose the format or means for collecting the contact information from passengers. Positioning of the secondary contact suba ssembly is dedicated for installation, maintenance, and testing. Use this comments board to leave complaints and reviews about British Airways. We'll continue to invest in their skills and potential, but also in our fleet and customer experience - to the tune of 6.5 billion over the next five years. If you require to know how can I talk to a live person at British Airways, please see the information provided below. The API information can also be used for checking passengers against warning lists and can also be beneficial for immigration purposes. See the Technical Instructions for CDCs Contact Information Collectionfor information on setting up a SAMS account. Which Countries Require You To Submit Advance Passenger Information, At present, the following countries may require you to submit API. Please visit our Help centre for more support if you have a question about your booking or flight. For technical questions about transmitting information securely to CDC, contact eocgmtftasksuprt@cdc.gov. Which airlines or operators are exempt from this Order? British Airways reviews first appeared on Complaints Board on Aug 17, 2006. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. You canstart the live chat by going to British Airways' official website, and then a customer service person from the support department will respond to your query on the chat window. For queries about the High Street Spend Local Scheme, emailHSSS.mail@economy-ni.gov.uk. Within 72 hours before their flight to the United States departs, passengers are required to provide the following information, to the extent it exists: full name (as it appears on their passport), address while in the United States, primary contact phone number, secondary or emergency contact phone number, and email address. Discuss the issues you have had with British Airways and work with their customer service team to find a resolution. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. I am traveling with a group or members of my family. For queries or advice about 60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contactSmartpass - Translink. You will be subject to the destination website's privacy policy when you follow the link. If you're not automatically redirected, please click here British Airways hides their BAEC Silver status and other elite contact telephone numbers behind a login page meaning unless you know where the number is you will not be able to get hold of it. please contact our team at Elliott Advocacy through this form. If I am visiting multiple locations while in the U.S., which address should I provide? A U.S.-based phone number is preferred for primary contact phone number. BritishAirways Customer Relations Verbally airlines and operators may have an employee obtain verbal confirmation from passengers that they understand the purpose and intent of the Order and that they have provided complete and accurate information. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. According to the latest report, British Airways has generated 13,020 million (2018) and net income being 1,952 million (2018). For security, you'll need to re-enter the passport number you originally gave us. The information supply is then processed and received by the government of the country you are visiting. Have had refund back for flight cost but no compensation If I am visiting the U.S. and will not have access to an operable phone or email, what information should I provide? 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