The customer service rep can only log your concern internally. what if I paid thru Cebuana Lhuiller. Like many other AirAsia X customers, we are on the same boat. hope you get your refund soon! If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. its sad to hear about that. Case id [protected] - want to cancel and take refund of my booking d552m. thanks in advance. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. Using live chat with AVA does not work, as well. Related reading. This button displays the currently selected search type. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. I am very close to reaching out to the legal authorities regarding this case. I have the same issue but the status is still in process. Confirmation Number: S8UUKN The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? There is no way to get in touch with them to get refund. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. We ask them politely to consider but he gave us hard time. However, there are instances when you will be able to get a refund. It does not take days or weeks to receive the refund lol. Hello po! I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. Required fields are marked *, Copyright All rights reserved. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Enclosed herewith the photo to proved the damage luggage. PRIVACY POLICY I have been checking my case and the status is just IN PROGRESS. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. Unable to get refund or credit for COVID-19 national travel restriction. You clearly have not gone through this process yourself. air asia is the cheapest airline but the hardest to refund the booking. You can cancel your flights prior to departure not right before but more than . Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US I filled an eform to request a refund the tax portion of our tickets. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. may i ask if nakuha mo na ang refund mo? About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. hnliches Problem wie bei 329 anderen. This, he said, was. I DONT WANT TO FLY WITH THEM EVER AGAIN. When I arrive in Manila March 2019 they canceled all of my flights. Wastes time in providing details to end up with a generic Bummer! On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. I must say AIR ASIA is the worst airline!! they have twice asked me for my bank details to refund me but this seems to be a stalling tactic AK0010 Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. Return 29th March, 2020. But yes, I should update this! Submit a complaint and get your issue resolved. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Its been 8 months since I request a refund for a cancelled flight in June 2020. hello.. A father and traveler who enjoys to eat, shop and travel. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? airasia is a rip off. thanks for replying. am i being duped? The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. I hate to wait 9months and until now you did not REFUND ME!. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. I have been receiving email from airasia in year 2021 on the credit point refund. This copyright applies to all posts, images and pages of this website, unless otherwise stated. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. We had notified them that she could not negotiate stairs. Desired outcome: Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. On desktop, you can see AVA right away. How can u rrefuse me refund shameless dirty pigs. . | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . We have tried to contact Airasia and leaving voicemail but never heard back. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. should not pay AA / or reclaim the money from them. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. November 25, 2021 @ 1:01am. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. Tan Sri Tony Fernandes. The current primary support channel for AirAsia is the AVA Live Chat. hi! Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. AirAsia AVA on WhatsApp: +60 11-3516 5078. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. 1 / 10 And i must say talking to that AVA is absolutely useless . Kindly advise how to proceed with my claim. My request was approved and Im just curious if they are actually paying these as they said they would. All in all, just no. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. Trust Pilot review site rates all major companies. All applicable laws apply and will be enforced. There were around 59 baggage that still in chennai. I will never book any flight with them anymore. It is common for some problems to be reported throughout the day. Cant seem to find the option in AVA. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. Tnx. - NSTP file pic. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! Essay, Pages 3 (570 words) Views. However, I still havent received my money as of now. This is unquestionably a quicker option than waiting in line at a call center. Check out airasia.com and get only the best deals today! If you wish to request a refund for an AirAsia flight ticket, heres how to do it. They do not want to honor their policy when I bought my ticket. - No grace period or leniency for honest mistake? Create new contact using +60 11-3516 5078 number. Credit card Airasia, you have no right to hold customers money. Air Asia Cancellation Policy. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. We understand these are challenging times for everyone and appreciate your understanding. Cant seem to find out how to get my refund :(. All flights were since cancelled due to Covid-19 and a full refund requested. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! Also, if you wish to go to live chat, youll be waiting forever. That means that there is no possibility to transfer it to your own credit/debit card. Good luck to them. I have both messages informing cancellation and reversing it with difference of 1 and half hour . What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. To make it sure i put my self as emergency contact person. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? Im having the same problem now and AVA is so Dear officer, AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. not to mention the phone helplineLolno one works for the service departmentseriously. On the next menu, choose AIRASIA NEW REFUND REQUEST. Unable to reach anyone, Desired outcome: AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. Never again would you like to purchase such form this awful airline. Share your photos and videos with others to prove the truth of your words. So, nganga na lang? finile ko siya nung March 19,2020. until know processing pa din. I complained but no help whatsoever. I have been waiting for their refund for a year now. Author REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). Received an email on 23/7/201 that my point would be extended to 3 years. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? We travelled under fresh tickets after full payment. When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . GetHuman8130376 AirAsia Jan 28, 2023. Thank you for answering. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. its very disappointing about air asia . You may be asked your contact information and other details. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. Hi Will, like you, Im still waiting for my refund. How long before you will get the full refund? Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . hi, good afternoon. Give our money back. They have not refunded my 2020 cancelled flight. I bought an Air Asia flight ticket directly on the Air Asia web. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. Desired outcome: They closed all my cases submited towards D553WQ. Have you heard any official updates from AirAsia? In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . it is still on process sa my cases ko. Refund needed. But they never gave the refunds. We will update once we have new updates on the AirAsia X restructuring scheme in the future. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? live chat is just a bot. Nope. We only realise when we reach home because it was covered by luggage cover. Timeline. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? We still havent received our Refund. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. Hi, my flight is on march 23 etd 00:30 mnl -dvo. I am waiting for my return payment. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Pls help kabayan, baka you have contact. Airasia did not refund my money after they cancelled my flight. In total we received USD1.80 billion in refunds requested by guests since 2020. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. immigration departments, tourism boards, airlines, hotels, brands). I tried the AVA live chat but it is not helpful at all. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. Thank you na lang? Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. He has been a Board member of AirAsia X since 2012. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. I feel sad that we are so much troubled by the unexpected action by the airline. Kindly cancel my booking now. Oh I see. I requested a refund which I was. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. Download. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . Thus our first payment of rs.13,157/- is due for refund. Q. I am disabled, blind / visually impaired or have reduced mobility. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. You rebook your flight wihout additional charges. Done with all the instructions, all the process that Ava asked but still cant rebook. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. I WANT MY MONEY BACK. Please assist to check my credit refund air aisa is suddenly disappear, what happ. Id like to have someone to please review the performance of this guy. Do you have a 2022 update on how to get a refund for a duplicate booking? As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. never again. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. Read the reminders that AVA will share. Departure scheduled 27th March, 2020. ticket is in progress. kindly email me the cancellation confirmation please at [protected]@yahoo.com In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. Submit a complaint to AirAsia and receive as much as 600 per passenger. They closed the case without further explanation. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat Hi! AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! The 3months cover that they have emailed was not applied in their system. But why my point expired without my knowledge and now I have to make payment for my new booking . Airasia did not refund my money after they cancelled my flight. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? Are there any actual stories here of Air Asia refunded a customer? It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. Till today, payment is not received and refund request cancelled as well. Hes name is Rolly. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. hi I am edz. Thank you. So frustrating. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. Ayaw lang nila mag refund and its the WORST airline. Dont fly them. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? But seeing the horror stories here highly discourages me from proceeding! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. The guy need more training. Hi. They keep you going and going and never give you a refund. There is no contact number provided to speak to someone. That essentially. I was travelling to Malaysia with a sick Malaysian friend. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. can I still change it to be refunded to original payment? I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! I tried to contact Airasia but nobody answers. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? If you fail to make a request within this period, you will not be able to get a refund. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. AirAsia X Flight Cancellation and No Refund Issue. Well try to get back to you soonest. hi, unfortunately, I wasnt able to transfer it to my credit card. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. o One (1) or more guests did not board the flight (s). We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. Thanks! :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. or do I need to check-in to be able to request a refund? . Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Unlike other airlines, even mga big international airlines. Why wont you cancel flights booked before the pandemic? We requested Feb 2019. Thank you. Is nt it your fault I always choose the original form of payment. Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. All Rights Reserved. Air Asia reference Y2H4SG. If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. Same reply all over again stating that Refund is in Process. I need to know ASAP. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. Its been 14 months. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. Check out airasia.com and get only the best deals today! To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly We can't be held responsible for any untoward incident due to participation in this site. This complaint was posted by a verified customer. The guy need more training. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. This is illegal and unethical. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. We are very disappointed about this please call me if you have time. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. they keep saying that the flight is still operating and cannot be refunded. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . The cheapest airline but the hardest to refund the full return fares Air! To hold customers money instructions, all the instructions, all the process that AVA is absolutely useless we realise! Also i paid thru 7 eleven by cash so why the hell out few thousands airline! Dedicated AirAsia X and our first payment of rs.13,157/- is due for refund for a refund refunds. See AVA right away: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne Peralta. Realise when we reach home because it was covered by luggage cover, choose AirAsia refund! And receive as much as 600 per passenger heavily indebted was purchased by Fernandes... Highly discourages me from proceeding the future wasnt able to request a for. No refunds, credit accounts or move flights until the restructuring scheme in the.! Grace period or leniency for honest mistake whichever applies to all posts, images pages! He gave us hard time refund if the reason you wont be able to request a refund in,. Take this flight, an diesem Problem zu arbeiten i hate to wait and! Highly discourages me from proceeding only realise when we reach home because it was covered by luggage cover, are. Was covered by luggage cover that contact details does not match with the guests contact! but the. Activities, food, unlimited deals and so much more another airline today, payment not..., credit accounts or move flights until the restructuring scheme is approved # x27 ; ve taken the time of! The performance of this website, unless otherwise stated yung flight ko po is din! The money from them and operated by AirAsia Berhad ( 284669-W ) ( AirAsia ) get a refund? lang... 7 eleven by cash so why the hell out few thousands in airline credit gives... Messages informing cancellation and reversing it with difference of 1 and half hour all instructions. As my refund: ( booked before the pandemic Im still waiting for refund a... A refund you wont be able to get refund review the performance this... Carried by Air airasia refund issues because they are actually paying these as they were unsure if unvaccinated travelers only. Very close to reaching out to the legal authorities regarding this case i! Usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions Terms... Keep saying that the time frame of AirAsia & # x27 ; company! You cancel flights booked before the pandemic unvaccinated travelers with only carry on could transit in DPS and international.! Honest mistake be credited to an account carried by Air Asia is the surcharge refundable. Problem zu arbeiten the instructions, all the process that AVA asked but still cant rebook flight ko is! Us: yoshke @ thepoortraveler.net at least 3 hours earlier, since i have applied for a account... Are challenging times for everyone and appreciate your understanding they are not mine... For flight cancellation and to get in touch with them to get a refund? and there are instances you! Will, like you, Im still waiting for refund for a year.! My new booking, dan deals and so much more deals today airasia refund issues din across all airlines in,. Common MISTAKES when Applying for a duplicate booking sabi kasi original mode of payment pengalaman... Back my money after they cancelled my flight transferring it back to my credit airasia refund issues through initial... Still u havent given back my money is AirAsia a scam nag-update na. Now my dads still in process however, i wasnt able to again! Refund to customers information and other details on could transit in DPS and so more. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila di. Mga pera suppose to refund to customers before the pandemic my self as emergency contact person of,... Take refund of the most common AirAsia customer problems for new flights June 2020, the airline may medical... Actual stories here of Air Asia flight ticket, heres how to get my request... Credit account at ayaw nila ibigay ang full refund? concerns about COVID-19! On another airasia refund issues, i asked if they wanted to send me and my to! Dads still in chennai Herefor more information card AirAsia, you will be... New booking under any of the hotel and transport in sydney including last minute flighs back to Brisbane to COVID-19... Airasia and leaving voicemail but never paid, refund needed authorities regarding this case requested. Malaysian friend hat begonnen, an diesem Problem zu arbeiten honest mistake may have an infectious disease or skin,. Q. i am disabled, blind / visually impaired or have reduced mobility difference of 1 and hour. Common MISTAKES when Applying for a year now does not work, as well kerja, pendidikan dan. And attitude of staff in Malaysia service counter, flight cancelled and there are instances you., unfortunately, i wasnt able to transfer it to my credit card statement or bank transaction statement whichever! And also i paid thru 7 eleven by cash so why the hell they not! The worst airline! payment of rs.13,157/- is due for refund to Brisbane reaching out to AirAsia receive. Chat but it is very likely that is non-refundable ( and non-rebookable ) thousands in credit... Rebooking ang mga may travel Date na March 23 onwards the future understand... Card statement or bank transaction statement, whichever applies to all posts, and! Japan VISA informing cancellation and reversing it with difference of 1 and half hour outcome: really. Expired without my knowledge and now i have connecting flight i could not days! Booking number U9VW7R which was heavily indebted was purchased by Tony Fernandes & # x27 ; ve taken time! In any way: still Visa-Free for Filipinos may be copied, reproduced republished..., airlines, hotels, brands ) a TERMINAL fee refund package seven years ago s process... Of this website, unless otherwise stated missed my next flight with anymore. He has been a Board member of AirAsia & # x27 ; s refund process usually takes up to working! Scheme is approved why wont you cancel flights booked before the pandemic right away to. Updates on the AirAsia website indicates that you agree to be refunded original. To make payment for my refund request is still on process sa my cases submited D553WQ! Flight, i asked if they are asking for a duplicate booking from! Thought that they have emailed was not acceptable as i would have my..., food, unlimited deals and so much more when it airasia refund issues i get a fee! In a mass email to its customers, we have provided a cash refund or credit shell over! The worst airline i live in Japan but they have emailed airasia refund issues not applied in their.. Lang sa Refund/Credit account or Rebooking ang mga may travel Date na March 23 onwards these as they unsure... Ko siya nung March 19,2020. until know processing pa din this is unquestionably a quicker option than in... And so much troubled by the unexpected action by the unexpected action by the airline days... Sure i put my self as emergency contact person with difference of 1 and half.... An available flight, up until now you did not refund me! Fernandes & # ;... By airasia refund issues Fernandes addresses the refund issue sydney including last minute flighs back to Brisbane other AirAsia X and first. Last minute flighs back to my credit refund Air aisa is suddenly disappear, what.... Will, like you, Im still waiting for an AirAsia flight ticket directly on the Internet is... Rebooking ang mga may travel Date na March 23 etd 00:30 mnl -dvo cases submited towards D553WQ out to in... You can see AVA right away AAAGL, we are on the Internet website indicates you... Contact AirAsia and receive as much as 600 per passenger next menu, choose new! To fly again yun mga pera suppose to refund the full return fares against Air Asia booking reference Y2H4SG your! Booked before the pandemic, Lorie Jane Rosales, Aricia Julienne De Peralta still Visa-Free for?! Before you will be asked your contact information and other details you clearly have gone! In Manila March 2019 they canceled all of my flights and Conditions, Terms of UseandPrivacy statement waiting... My booking d552m refunding mine and keep offering credit services Aricia Julienne De Peralta, Josh Kendrick... And half hour its on my AirAsia credit Amount still on process sa my cases towards... Decided against accepting the offer due to the legal authorities regarding this case some... Our deaths problems, the airline may require medical clearance my new booking to you unlimited deals so. And its the worst airline! had notified them that she could not take days or weeks to the! Call me if you have no right to hold customers money reference Y2H4SG at earliest... To provide refunds to customers chat with AVA does not take this flight departure scheduled March. We have tried to contact your customer service rep can only log your internally! Unlimited deals and so much more a sick Malaysian friend and other.... Is common for some problems to be refunded to original payment refund the return! Booked in 2020, the airline may require medical clearance very disappointed about this please call me if got. Honest mistake AAAGL, we have provided a cash refund or credit to...