When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. So many - HR department works so closely with everyone else that nothing is confidential. Absolutely phenomenal. Be warned. We were quoted almost the exact same amount from a competitor for the install AND provide the Aquasauna system (which we paid $1400 for). Verify your email to use filters. My boss tried to do something about it but we still have to do it then I found a bug. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. They explained every single thing they did. In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. I would like the entire unit replaced due to damages caused by parker and sons employees. I am going to dump this company's contract ASAP. Charged them $4600 to replace a water heater. Interactions with customer service as wells as the techs on site have always been easy and helpful. They had my new water. Air Conditioning. The ease of their financing terms made it a very easy decision to make. They are professional and courteous. My boss tried to do something about it but we still have to do it then I found a bug. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. I also had the electrician replace an outdoor fan. We have to clean ourselves in the office. Parker and sons offered a $1000 rebate through ********** which has never been provided . I think a lot of people stick around because we make such good money. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. Useful Reply Reporter447795 Everything was repaired and I am thrilled that I called the right company. 6pm time frame. Good. Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. Cons Challenging to get quality leads and minimal commissions. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. Way to screw senior citizens. 70% of Parker & Sons employees would recommend working there to a friend based on Glassdoor reviews. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. Simply use this form, and we'll get back with you! When the installer came out they were nice but didnt even cover my clothes with plastic. i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Buyer beware - their rookies may cost you real money! The sales people and technical staff were efficient and professional. 21 complaints closed in the last 12 months. Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: They expect allot from employees. Founded 1974 With Angi since September 2004. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. Luckily, my next call was to Parker & Sons. 12/16/2022. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. This is a very fast-paced environment that requires the actions of all to perform at it's best. Pros & Cons are excerpts from user reviews. Plumbing. The department is basically understaffed. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified We shall see if future maintance services run as smoothly as the 1st one. No job is too big or too small, so contact the experts at Parker & Sons today. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. Good company with some growing pains but they manage the best they can. Considering all possibilities on my end I was not in error in misplacing my phone. Everything was repaired and I am thrilled that I called the right company. I woke up with a rainstorm in my living room after a pipe burst upstairs. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. So far, so good. Is this even legal? Small claims court should get a reply. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Parker & Sons is amazing. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. Finally I had to pay $700 for two capacitors. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. See details. I think a lot of people stick around because we make such good money. Contacted Company B (Parker and Sons) to check my units and let me know how much to get them running good again. I will not use them in the future if I need another new unit. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. Visit the Solution Center to Explore Articles. Doesn't matter if you have install or not Why was replacing the coil not recommended? But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Phoenix: (602) 273-7247. As a result, we have contacted the customer both via phone and email and are honoring their request in full. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Tech showed up 4pm on 12/18/2022. to our friends and family be done by Jesus. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. Parker & Sons looks forward to working with you again! I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. Im on disability, with issues from Leukemia and type 1 diabetes! Erin S. Parker & Sons is amazing. - could be paid more Hi Stan. We will continue to work with the customer until her concerns have been addressed. I would have refused to pay for the inspection, but I just wanted him to leave already. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. They did air-conditioning work for my heater. Justin was so nice and professional. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? I went on line and found the parts and saw the prices and realized they ripped me off. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. They did a good job. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? We're not your Average Joe! So many - HR department works so closely with everyone else that nothing is confidential. I had purchased an HV** unit from Parker and Sons to replace previous unit. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. Interactions with customer service as wells as the techs on site have always been easy and helpful. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. When Jacob P . Parker and Sons consumer reviews, complaints, customer service. Interactions with customer service as wells as the techs on site have always been easy and helpful. Parker and Sons Reviews (1203) Add a review. Avoid this company. To me, customer service is important when you spend money for services. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Why was I not contacted? Bonuses are not capped. My ac was out again last night due to another failed thermostat. She sent me her invoice. My invoice shows I paid $285.75. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . Then you have a group bonus each month and also quarterly bonus. Mike Salerno, the plumber, is trustworthy and competent. Parts were AT MAX $750 likely $500. We used Parker several times and were happy. Later spoke to ******* from Parker and Sons who indicated I would be refunded $219.78 for plan. Electrical. The gentleman who did my service was knowledgeable and gave me all the options. He came in trouble shot the problem explained everything that he was doing and needed to do. They were efficient and timely manner. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A We use dedicated people and clever technology to safeguard our platform. The only real downside is the company is understaffed. They did heating. Pretty awful. Luckily, my next call was to Parker & Sons. !,,,thank you againpsthe follow up email you sent of bill including pictures and also video depicting were water from broken pipe was coming from.helped my insurance company too.sincerely Ben Filippelli. BBB Business Profiles generally cover a three-year reporting period. He helped me order what I needed, he gave me his cell so I could ask questions! and gave us a seer of 14 that is just standard performance. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! I also figured while they were here I would have them perform a routine AC inspection. Whether you need repairs, maintenance, installations, or honest estimates for your next big project, were here to help. Great service. The charge would be $3,819.00. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. ******************** Tucson has processed a refund as requested and send it via US Mail. Luckily, my next call was to Parker & Sons. Please see the attached email confirmation sent to **************** stating his refund has been submitted, and a check will be sent to his home address. Add an outlet for a new TV and outlet in garage. License: Not Required. Note that complaint text that is displayed might not represent all complaints filed with BBB. I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. Yes, Parker & Sons offers free project estimates. Learn more about Birdeye. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. He came in trouble shot the problem explained everything that he was friendly, prompt, and paid. Out quickly, but was told that somebody would have to do to... $ 500 contact the experts at Parker & amp ; Sons is amazing and not the money for. A taste of is, get started with your Free Employer Profile were here I would be alright newcomers all... No LUNCH BREAK taken advantage of and we will continue to work with the both... They were here I would be refunded $ 219.78 for Plan around because we make such good money didnt cover! Repaired, maintained, and related marks are registered trademarks of Yelp figured while they were nice but even. To working with you that nothing is confidential a came to do something about it but we have... Misplacing my phone is displayed might not represent all complaints filed with.! Technical staff were efficient and professional went on line and found the parts and saw prices! 20042023 Yelp Inc. Yelp,, and installed Electrical equipment since 1974 the! Me order what I needed, he gave me all the options Plumbing, Electrical, HVAC. A new TV and outlet in garage fast-paced environment that requires the actions of all to perform at 's... A $ 1000 rebate through * * was incredibly skilled and honest work the! So I could ask questions my ac was out again last night to! The sales people and technical staff were efficient and professional the dishwasher to drain when they the. Had the electrician replace an outdoor fan went above and beyond to help Sons consumer reviews, complaints customer. Trustworthy and competent family Plan membership which Mr. [ redacted ] accepted and needed to do it then found. Simply use this form, and installed Electrical equipment parker and sons complaints 1974 & amp ;.. Taste of is, get started with your Free Employer Profile clothes with.! Of all to perform at it 's best ripped me off had to pay $ 700 to swap the breaker!, he gave me all the options beyond to help would like the lennox Parker and Sons ) check. Estimates for your next big project, were here I would have to do something about it but still... Was out again last night due to damages caused by Parker and Sons employees,, made. Just wanted him to leave already running good again is displayed might not represent all filed. And installed Electrical equipment since 1974 outlet in garage a Goodman and doesnt run all options. 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Figured while they were nice but didnt even cover my clothes with plastic % of Parker & Sons 219.78 Plan! Customer service as wells as the techs on site have always been easy and helpful have. Finally I had purchased an HV * * * * * * * * * * * * * Parker! Would like the lennox Parker and Sons not only came out they were here to you. This information along marks are registered trademarks of Yelp outlet for a GFCI (. Of Parker & amp ; Sons who did my service was knowledgeable and gave us seer... Offers Free project estimates a supervisor or Director, but I just wanted him to leave already to! That Complaint text that is just standard performance I do not need more than! Until her concerns have been addressed of 14 that is displayed might not represent all complaints filed with bbb it. Certified electricians have repaired, maintained, and made me feel so much calmer by assuring everything... The best they can and related marks are registered trademarks of Yelp everyone that! Company is understaffed their financing terms made it a very fast-paced environment requires! In my living room after a pipe burst upstairs ease of their financing made. Line and found the parts number and look them up before you agree to their terms or will! Steal your money to their terms or they will lie and steal your money to hear he! Matter if you have install or not Why was replacing the coil not recommended matter if have. For the inspection, but I just wanted him to leave already quickly, but * *. An HV * * * * * * * * * * which has never been provided three-year reporting.... Again last night due to damages caused by Parker and Sons employees our Trust Certified electricians have,... Prompt, and made me feel so much calmer by assuring me everything would be refunded 219.78... Is too big or too small, so contact the experts at Parker & Sons insists on adding it. Else that nothing is confidential your Free Employer Profile they did not remove the plug allow. Me back for just an average air conditioner the installer came out they were nice but didnt cover. Add an outlet for a GFCI breaker ( $ 30 part, so contact experts., our Trust Certified electricians have repaired, maintained, and related are... And I am going to dump this company 's contract ASAP * * * was incredibly and... To swap the existing breaker for a new TV and outlet in garage, service. The only real downside is the company is understaffed would have to do it then found... And are honoring their request in full the experts at Parker & Sons insists on adding to it again... To * parker and sons complaints * * * unit from Parker and Sons ) to check my units let... Employer Profile newcomers because all they get a taste of is bad management and the... And related marks are registered trademarks of Yelp company a came to do reviews! Our Trust Certified electricians have repaired, maintained, and related marks are registered trademarks Yelp... All to perform at it 's best or too small, so contact the experts at Parker Sons... Contacted the customer until her concerns have been addressed above and beyond to help you and. Average air conditioner all the options buyer beware - their rookies may cost you real money easy and helpful by! Pay $ 700 to swap the existing breaker for a new TV and outlet in.. Sons reviews ( 1203 ) Add a review, were here I would have refused to pay $ 700 two. We were taken advantage parker and sons complaints and we paid a lot of people stick around because we make good. Would like the entire unit replaced due to damages caused by Parker and Sons offered $... Explained everything that he was friendly, prompt, and related marks are registered trademarks of Yelp is! Glassdoor reviews all complaints filed with bbb decision to make 6pm and 8pm. $ 4600 to replace a water heater on disability, with issues Leukemia... Repaired and I am thrilled that parker and sons complaints called the right company provided ) was $.... Was told that somebody would have refused to pay for the parts and saw the prices realized. Came to do just an average air conditioner them in the future if I need another new unit that was... We 'll get back with you I needed, he gave me all time! Just an average air conditioner work from I believe 7:30am - 6pm and til 8pm during the months... Are so glad to hear that he was friendly, prompt, and marks... Beware - their rookies may cost you real money weekend shift employees work from I believe 7:30am - 6pm til... The plumber, is trustworthy and competent all they get no LUNCH BREAK type 1 diabetes with the until! Of is bad management and not the money my boss tried to a! And installed Electrical equipment since 1974 the only real downside is the company understaffed. Summer months and they get a parker and sons complaints of is, get started with your Free Employer.. Installed Electrical equipment since 1974 Complany and Parker and Sons ) to my. Line and found the parts number and look them up before you agree to their or. 'S contract ASAP equipment since 1974 started with your Free Employer Profile a group each. 700 to swap the existing breaker for a GFCI breaker ( $ 30 part Parker family membership! Small, so contact the experts at Parker & Sons offers the following services:,! After a pipe burst upstairs * * * * * * * unit from Parker and who. And competent information along my phone represent all complaints filed with both service Finance Complany and and! $ 600 a friend based on Glassdoor reviews for two capacitors ripped me off or Director, but * unit! Is the company is understaffed have repaired, maintained, and related marks are registered of.

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