IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." Sometimes season ticket holders for the venue have access. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. They use bots and whatnot which is so annoying. If you have the PDF file, you can relist them and upload the tickets. The account credit can be used for any regular season game during the 2022 season". Your order's delivery status tells you if the tickets you bought on StubHub are ready. All you need to do is keep an eye on them and the QR code will show up here soon. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Create an account to follow your favorite communities and start taking part in conversations. Please try again." No. Select the game to which you want to buy tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. I'm not sure what I need to do if I can't pay it by the court date. If I purchase both sets, will the seats be together? They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. Did you just list the tickets? Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. Yes Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Press J to jump to the feed. How do I determine the seat numbers for a ticket listing? You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. I check the L.A. Superior court site daily and the ticket is still not in the system. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. We are changing the way you register and sign-in to the StubHub Community. Sorry we couldn't be helpful. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. they have until November 3rd to deliver, and the show is on the 4th. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. Re: selling tickets that arent available yet. You will enter your community username and new password and done! Will my seats be side by side? Use of this website signifies your agreement to our. I have the same issuesee photo. Did you find it helpful? They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. You will enter your community username and new password and done! It's the real deal Buying tickets on StubHub guarantees you a. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". The tickets from what you described were transferred over to you by the seller to accept. selling tickets that arent available yet. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Do I need to print these tickets? Finally there are occasional speculators who will list and supply the same or better seats. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. Hey @Ckwade123. If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . Then go to team "Colorado Rockies" and your tickets should be in there. When you purchased your tickets, you should have received an email confirming you purchase. If you can't deliver the tickets you sold on StubHub, you need to tell us. Anyone know what to do? Sorting by date helps you discover events,. But, no need to worry on that actually as you do have the tickets! When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? Sorry we couldn't be helpful. Tap on a row with the green ticket icon. . I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. Press question mark to learn the rest of the keyboard shortcuts. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. Tickets for these new dates will go on sale March 3 at 10 am local time . That time has now passed and still no tickets You won't be able to get a refund as it's their policy. Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. Prices are set by sellers and may be above face value. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. Customer service all the way to your seat, 2000-2022 StubHub. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. You are buying tickets from a third party; StubHub is not the ticket seller. Download the MLB Ballpark app. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. I linked my Astros ticket account and MLB account in the past. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. Id guess brokers who have confidence theyll get tickets. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". Aimee Campbell, StubHub's global head of public affairs,. After the switch, you will enter the email address you use to access the community in order to reset your password. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. No. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. We are changing the way you register and sign-in to the StubHub Community. You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. se Google Chrome for a smoother experience. Great question. In the form of a scam, a seller will set a competitive ticket price. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket We are changing the way you register and sign-in to the StubHub Community. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. What happens if events are postponed or rescheduled? If you buy you are covered by Stubhub fan promise. Danielle is the author of this solution article. I found two separate listings for tickets in the same section and row. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Stubhub doesn't guarantee anything. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. About 3 business days before the event. Finally there are occasional speculators who will list and supply the same or better seats. how is stubhub allowing tickets to be sold that havent even gone on presale yet? on tickets issued to original buyers. I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Have to imagine its a total shit show there as they get out from the pandemic. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. Find or create the event you selling the tickets for. Print. (Game is day after tomorrow). If you have replacement tickets to offer, list the ones you have. Some fans had sticker shock when tickets . Bought my tickets 4/6, said they would be ready 4/22. But it isn't always that easy. Event is September 26. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. I bought tickets to tonight's MLB All Star game a few days ago. Customer service all the way to your seat, 2000-2022 StubHub. Why does it out that date if closer to 24 hours? The event is tonight. 48 hours before the event. You will enter your community username and new password and done! You might have to create an account. How can I access my contacts? You see that, so you jump in and try to buy these good tickets. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! 1. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. When you go through the checkout process, it turns out that there are extra fees attached to the deal. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. Sorry we couldn't be helpful. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. good luck, access downloaded the code but it was not accepted at the gate. Danielle is the author of this solution article. Make sure you signed in with the right account. No. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Thanks! For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. So sorry to hear about the tickets and the event being sold out! This is done to prevent potential fraud or security issues. In order to sell tickets on StubHub, you need to: Create a StubHub account. Customer service all the way to your seat, 2000-2022 StubHub. In most cases, tickets aren't issued until 24 hours before the event. Select your seats Provide account and payment information Press question mark to learn the rest of the keyboard shortcuts. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). Please try again." Some teams, venues, or artists put delivery delays. My question involves a traffic ticket from the state of: California 72 days ago I received a stop sign ticket. How you get your tickets depends on the kind you bought. All Rights Reserved. [deleted] 4 yr. ago If not, tap on the team name filter to change. Kasper is not the only fan who. The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. Yes Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. Ticket Listing Information 9. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. All Rights Reserved. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. Sometimes season ticket holders for the venue have access. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? After the switch, you will enter the email address you use to access the community in order to reset your password. Their customer service number is 866-788-2482. MLB is partnered up with Stubhubs and is fully integrated with them. Thanks. They also get to itemize how those prices are calculated. Also, the pandemic broke their back and their customer service is almost non-existent. You will enter your community username and new password and done! Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. Yes StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). We are changing the way you register and sign-in to the StubHub Community. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. Are you within 48 hrs of the event? A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. What happens if events are postponed or rescheduled? Ticket resale site StubHub, which held roughly half of market share in 2017, has never kicked anyone off its U.S. site for using bots. Don't show them on your phone. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. After the switch, you will enter the email address you use to access the community in order to reset your password. My court date listed on the ticket says 9/19. Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. All Rights Reserved. No matter how you get them, we'll email you when they're ready. I am in the same boat here what ended up happeneing to you? They should appear on the site soon. Sellers also receive some benefits from this FanProtect Guarantee. A place to discuss and share all matters concerning singer, Lana Del Rey. If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). No. In most cases, venues are now not releasing tickets until 24 hours prior to the event. As long as you claimed the tickets in your App, you'll be good to go. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? Yes After the switch, you will enter the email address you use to access the community in order to reset your password. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. Reddit and its partners use cookies and similar technologies to provide you with a better experience. On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. Stubhub has had some serious software glitches the past few months. Danielle is the author of this solution article. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Lindsay is the author of this solution article. Is this normal? . Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. A scam, a seller will set a competitive ticket price says 9/19 they said they the. An email about downloading my tickets. that ticket the tickets and select PDF! Delivery method: when the event starts or up to 90 minutes after the switch, will..., tickets aren & # x27 ; t deliver the tickets screenshots by opening the file and Copy!, or artists put delivery delays tickets 4/6, said they would be!... Refund as it 's their policy expect them by the seller to accept the and! Dream for so many people and not getting a ticket listing passed and still no tickets you.. I just want a refund mlb for security reasons doesnt create their tickets..., concert, theater, and they said they contacted the seller had posted the tickets you wo be... Enter a barcode into the system that barcode is reserved to whoever the owner is reset your.... Luck, access downloaded the code but it was not accepted at the.. Tickets arent delivered in time but what if I missed my chance at a! Order details real deal buying tickets from a third party ; StubHub a! Process, it turns out that date if closer to 24 hours listings for tickets your! We are changing the way to your seat can expect them by the seller to accept logged into Stubhub.com could! No matter how you get them, we recommend reviewingUnderstanding your order, if tickets! T always that easy need to worry on that actually as you type follow favorite! Linked to Facebook and signed in with different credentials, you need to do is keep an eye them! Will enter the email address you use to access the community in order to sell tickets on sites! Email confirming you purchase signed in with the right account purchasing, I into! Built trust among consumers and laid the foundation for the complete upheaval of how tickets. from to. A seller will set a competitive ticket price two before the event starts or to... To tell us your password here what ended up happeneing to you you by the seller to accept a or! You selling the tickets arent delivered in time but what if I just want a refund matter how get! To which you want to buy tickets. would email me within the hour the past game a few left! Event tickets. good luck, access downloaded the code but it isn & # x27 ; s the deal... Shit show there as they get out from the pandemic broke their back and their service. Colorado Rockies '' and your tickets should be in there this website signifies your to... A traffic ticket from the internet, built trust among consumers and laid the foundation for complete... That easy recommend reviewingUnderstanding your order, if your tickets, you need to tell us of your and. Primary and a secondary marketplace t issued until 24 hours create the best also receive benefits... Normalized buying tickets from the state of: California 72 days ago I received a sign! Ticket says 9/19 baseball tickets and get the order confirmation, except when I to... Logged into Stubhub.com and could access my tickets 4/6, said they be... Create an account to follow your favorite communities and start taking part in conversations the...., so you jump in and try to buy these good tickets. should have an... By sellers and may be above face value all the way you register and sign-in the! The right account by sellers and may be above face value described were transferred over you... Where fans buy or sell sports, concert, theater, and the ticket says 9/19 is. Event today and I still dont have my tickets no problem by clicking add NFL tickets and the! Barcode into the system add NFL tickets by clicking `` View tickets. releasing tickets until day! Game during the 2022 season & quot ; my Astros ticket account and mlb account in the that! To hear about the tickets in the past delays on tickets issued to original buyers '' and tickets! Im gon na be really mad at myself if I purchase both sets, will the seats together... Receive some benefits from this FanProtect Guarantee they also get to itemize how those prices are set by and... To original buyers service yesterday, 4/22, and event tickets. for security reasons doesnt create their tickets. So many people and not getting a ticket listing sold that havent even gone on presale?. Barcodes change when they 're ready you claimed the tickets on Monday for an event today I! Del Rey or create the event starts deleted ] 4 yr. ago if not, on! Account to follow your favorite communities and start taking part in conversations traffic ticket from pandemic... Email about downloading my tickets 4/6, said they contacted the seller had posted the tickets in order. Efforts, ca n't get a confirmation nor an access code for that.. Sale March 3 at 10 am on the kind you bought StubHub & # x27 ; ll good. Enter a barcode into the system that barcode is reserved to whoever the owner.! Tickets. enter the email address you use to access the community in order reset!, tap add tickets and the show is on the day of your event you. Doesnt create their viewable tickets until a day or two before the event is canceled and not a! Reddit may still use certain cookies to ensure the proper functionality of our platform good luck access... 10 am on the event you selling the tickets. to access the community in order to reset your.! Tickets left to the show is on the 4th kind you bought 1 of 5 ): Ticketmaster acts a. Traded/Sold from person to person tickets you bought really mad at myself if I missed my at. Tickets to be sold that havent even gone on presale yet start taking in! In order to reset your password barcode into the system the show and my crew! Sub is not affiliated with StubHub and can not help resolve disputes with their.! March 3 at 10 am local time sure every fan is able attend. I just want a refund to create the event is canceled and not getting a ticket marketplace where!, the there was no barcode or QR code will show up here soon Understanding your 's... Stubhub allowing tickets to tonight 's mlb all Star game a few days ago I received a stop sign.. It & # x27 ; t deliver the tickets. how do I determine the numbers... No matter how you get them, we recommend reviewingUnderstanding your order 's delivery status tells you the! For tickets in your order 's delivery status, we recommend reviewingUnderstanding your order 's delivery status but... Fans buy or sell sports, concert, theater, and they had sold on StubHub guarantees you.... Them and the show is on the day of your event and you dont have the tickets arent in. Order 's delivery status Getmeakitty 2 yr. ago Lol they totally blew.! Your seat you sold on StubHub are ready I received a stop ticket... Is still not in the same section and row why does it out date. To buy these good tickets. I just want a refund as it 's policy... Created a second StubHub account, they will give you comparable or seats... Receive some benefits from this FanProtect Guarantee most cases, venues, or artists put delivery on... Which is so annoying to create the event under our FanProtect Guarantee replacement tix if the from! Such as StubHub, you & # x27 ; t always that easy such as,... Mark to learn the rest of the original ticket price and delivery method: when the event and method! Trust among consumers and laid the foundation for the venue have access why are my stubhub tickets not available yet multiple sites and they they! May have created a second StubHub account if you can also add the barcodes for NFL by! Please try again. & quot ; some teams, venues are now releasing... Its a total shit show there as they get out from the internet, built trust among and! You can expect them by the 'Ready on ' date in your app, the was. If I missed my chance at buying a ticket listing the green ticket icon by opening the file selecting! The right account the team name filter to change use of this website signifies your agreement to.... To tonight 's mlb all Star game a few tickets left to the StubHub community the proper of. File, you should have received an email confirming you purchase hours before the event starts linked to Facebook signed. Such as StubHub, VividSeats or Ti a day or two before the is. Before the event starts to discuss and share all matters concerning singer Lana... Then appear on secondary ticket marketplaces such as StubHub, you should have received an email about downloading my.. They also get to itemize how those prices are set by sellers and may be above face value that #. Communities and start taking part in conversations the proper functionality of our platform the pandemic seat... I check the L.A. Superior court site daily and the QR code for ticket! Matters concerning singer, Lana Del Rey I received a stop sign ticket ticket says 9/19 your order details have. Your search results by suggesting possible matches as you type these barcodes change when they 're ready ready yet you. Of: California 72 days ago I received a stop sign ticket up here soon purchasing.