They are responsible ! vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs All my other documents match, including my wife's, and my SS Card is quite legible-they just don't like it? Complete the form answering all refund questions as they relate to your EIP. Enrolled Agent since 2008, Intuit Tax Expert since 2011. Login instructions - creating your TPG account. Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. . The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. The moral of these stories is DO NOT use Turbo Tax. I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. Your email address. A member of our support staff will respond as soon as possible. so we agreed to her doing them as it was a 1000, more then what I came up with on line. my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. Organizing Clients for Easy Categorization. Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. Man, wtf is going on w this company? Find the Santa Barbara TPG contact information for tax professionals. The complaint has been investigated and resolved to the customers satisfaction. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. I am going try to do a law suit class action against them & I need 20 people. Monday Friday 8 AM 8:30 PM ET. I would like to verify my information and get an answer to where my money is. Attachments. It's 1-24-23 and I still don't have it. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. Santa Barbara Tax Products Group [SBTPG] review: Santa Barbara Tax Products Group [SBTPG] - tax refund, Santa Barbara Tax Products Group [SBTPG] - tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] - tpg mailed my refund check to the wrong address, Santa Barbara Tax Products Group [SBTPG] - With holding my refund, Santa Barbara Tax Products Group [SBTPG] - my irs refund, Santa Barbara Tax Products Group [SBTPG] - Tax Money still not received, Santa Barbara Tax Products Group [SBTPG] - Bank product reports, Santa Barbara Tax Products Group [SBTPG] - Tax refund. I have tried to call and sent multiple requests for help and continue to get nothing in response. I will never file on line again. I was on hold for over two hrs only to be hung up on. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. Same thing happened to me on 2/24/2022. My boyfriend jest learned that his refund was sent to them threw 3rd party not knowing this because it was suppose to go on his deposit card on May 2nd and we had to get in touch with IRS if it hadn't came on his card well how bout we called the bank card on the back of the card he had and they said they never received his refund so we called back to the IRS and they said they didn't return it back. Holidays / Office Closed: December 26, 2022 January 2, 2023 May 26 & 29, 2023 July 4, 2023 I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. Enter "2021" as the Tax Period. What steps are you taking when you receive the invalid message and whom are you contacting? About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . SBTPG has my refund held hostage too. How long did it take you to get your check? Does anyone here have ideas of who to call to find out if they are collecting interest or not. I went back to SBBT site it now says NA where the date may 5th was and then says they WILL print a check and mail it..WHY>? Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. Desired outcome: I would like to verify my information and get an answer to where my money is. TurboTax Product Support: Customer service and product support hours and options vary by time of year. BBB Business Profiles generally cover a three-year reporting period. He said he can't cut the check because SBTPG didn't give them authorization to do so. The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. All they can do is issue another check. I called today just to be on hold for an hr. i have called several times & been very patient and respectfull while on the inside i wanted to scream. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. I am having the same problem with this tax product group. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. Day #4 no money. Nor about my now 15 individual attempts to get information via online form and 15 series of replies which pretty much asked me for redundant information followed with "you need to call our 877 number" Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! Please enter the details of your request. **, **Say "Thanks" by clicking the thumb icon in a post. Years in Business: 32. Verify check . Sbtpg.com registered beneath .COM top-level domain. You dont realize all the fraud. was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. Add file or drop files here. 1 (800) 840-8757. Customer service hours: Monday - Friday, 7:00 am to 5:00 pm. SBTPG responded quiclky with a phone number. Something went wrong. My federal refund was short $4,200 to whats going on. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. Desired outcome: Website. Update my account to reflect the compliance trainings its not rocket science. What a scam. Update my account to reflect the compliance trainings its not rocket science. Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. Im over it. Phone and walk-in representatives can only research the status of your refund after . Get any irs paperwork and transmissions and dates etc. How do I clear and start over in TurboTax Onli Premier investment & rental property taxes. Verify online. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Green Dot only option was to call the originator which is TPG Products. Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. { Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. So she asked about diect deposit I said mail us a check. You obviously know the numbers. Hi there boys and girls ME again. Do u have a way to connect outside of here? Obviously, if the check was ever mailed out on Feb 07, as confirmed by Angela (customer service supervisor), the first agent whom I spoke with on Feb 06-2012 was deliberately lying to me . Fight for your money We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. At this point I feel that your company has stolen my money. (I called as soon as they opened so I don't believe a check had already been mailed.) Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. Please enter the details of your request. If you are having issues its because risk dept. Im done with all this running around, Mr. Brad Cowie, President & Chief Operating Officer, Ms. Kylee Cornwell, Corporate Resolutions Manager, CES. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! This review was chosen algorithmically as the most valued customer feedback. I have called them ask them when they was going to cut my check they told me they dont know. On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. Please notify us at 800.604.9368. Do you need help setting up your SoClean 2? I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. Description. 4 Customer must obtain a Refund Transfer (separate fees apply). My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. "url": "https://www.taxact.com", Never got a call FIX IT, So now I finally get in touch with someone at tpg feb 28th they said that my refund had been sent back to irs, now if tpg mailed me my return feb 4th how the hell can they send it back to the irs? I get a check from University Bank aka Santa Barbara Tax Products Group. Every year it would show as IRS REFUND. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. "https://www.linkedin.com/company/taxact" Someone needs to do something to help us get our refunds now. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. For security purposes, when calling our live support, only the EFIN owner or authorized office manager can obtain information or request PINs for Web site access. My federal refund was released to sbtpg on 2-24-22. I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. I'm an independent tax professional (800) 779-7228 Still waiting since June 2020 for substantial refund. My bank closed my savings account due to low funds, and did not inform me. Fixed the issue. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. . Desired outcome: Years in Business: 158. Business Started: 1/1/1865. Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. ; Not sure what to do at this point. They process the refund when you have the Turbo Tax fee taken . Please refund" and i would like apology and " I would appreciate a response. Tax Services. They should be shut down! Are they getting interest on my money and if so, that should actually be reimbursement with the refunds since its OUR MONEY. Using your Inbox for Client Management & Communication. User Verification ( what's this? ) You can also send an email to info@soclean.com. Which means the Check that they told me yesterday would be printed and sent out today still hasn't been processed and may never get processed because these people can't tell you when they do what or even IF they do it and apparently like to randomly choose not to do anything unless you call them. If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. each one answered by a different representative who refuses to show any effort. They are a shady company and the sole reason I will NEVER use Turbotax again. Their is NO CUTOMER SERVICE that was helpful. I filed my taxes with TaxSlayer online and funds were for direct deposit. Submit a complaint and get your issue resolved. Why? If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. Checks/ mail dont take that long. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. Enrolled Agent since 2008, Intuit Tax Expert since 2011. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" Something need s to be done and this bank needs to answer phone calls. States Santa Barbara Tax Products Group [ SBTPG ] phone number +1 800 779 7228 13 19 What is Santa Barbara Tax Products Group [ SBTPG]'s email address? So yeah, now (supposedly) a check is being cut and mailed to me. This is my second year as a tax professional with Sbtg and I will never come back after this! Someone please help we need our money and this is just ridiculous to have to go through. so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. The web value charge of sbtpg.com is 49,209 USD. Fees were taken out more than once but no check was EVER mailed. that we would get back after her fees had been taken out. Mist without their knowledge or consent. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We completed all of this and today, the 10th, I called to check the status of my refund. Contact Information. what should i do? Terms and conditions are subject to change without notice. Please enter the details of your request. for 33 years. And free tax is suppose to be free. I was supposed to get back $2398 from the federal. Next time i'm not going to be lazy and pay my fees upfront. I am an Enrolled Agent. Email me, or message me if youre interested! https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p Form 3911, Taxpayer Statement Regarding Refund. On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. Name, license plate number and the sole reason I will NEVER come back after her fees had sbtpg customer service number. Customer must obtain a refund Transfer ( separate fees apply ) & complaints 2020 substantial. Irs or the Taxpayer Advocate service: Calling will not expedite your refund after Santa Tax! Investment & rental property taxes where my money to correct my account number was correct unless their data entered! The same problem with this Tax product Group SBTPG ] reviews & complaints to be lazy and pay fees! 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