Guess who just set up a 300 gallon reef and will NEVER do business with live aquaria again? Fish died and fish which was eating at first stopped eating and fins began to fray as 1st fish's were. As the item was a Juvenile Medium it is under the small Adult size stated of 2 1/2 - 3 1/2 inches for the adult small it would be more 1 1/2 - 2 1/2 inches for the Juvenile medium. BUT Liveaquaria won't step up. ERC is the only place I trust that properly quarantines their fish so you get a healthy specimen. Today I am sad to report that all of my fish have died due to a severely infected fish I received from them. High quality marine life, excellent guaranty. It is a shame.. cause I always thought they had great products, quality and good warranty. After waiting six days they said it would come off the following day, the latest! 1-800-334-3699. I would suggest just going to the closest ocean and trying to catch your own fish or gather corals, you will have better luck with that! Actually from DiversDen a couple times and Live Aquaria as well. Last Coupon Added: 5h ago. The Fora platform includes forum software by XenForo. Always satisfied with my purchases. Learn about common water quality issues and remedies, conditioners, salt mixes, and protein skimmers. I feel sick this fish was essentially killed this way. Good afternoon Lindel--in review of your order from December, there was discussion that took place to inform you that we were unable to guarantee the male gender you requested. 1,015. Review score. I figure new people will want to know the answer as well, and at only a year in I'm still very new. In addition, each aquarium supplies product page contains a detailed description, full of useful information to ease product selection and increase your ability to make informed purchasing decisions. I ordered a Juvenile/Medium which was advertised as 2 1/2" - 4 1/2" for $225. Within a week, all 10 rams were dead, as well as 2 of the catfish I already had in my tank. I wasn't sure which area to post this, but finally decided here. We have 4 Barnes Supply Co offers today, good for discounts at barnessupplydurham.com and other retail websites. We take great pride in quality and service and appreciate you taking the time to share your insights and satisfaction. synrb "Julian with a unicorn frappe " Animal crossing fan art, Animal crossing characters from www.pinterest.co.uk The dreamy unicorn toy is a miscellaneous furniture item in animal crossing: He has purple . Post Here. This is a tough lesson to learn. good shipping time and good size corals . They sent me over $200 of dead items that arrived a day late and on Xmas Eve. Cool fish, make sure it's eating prepared foods like pellets or frozen. Please send us your order details so we can get to the bottom of your concerns. Our new Weekly Specials are now live! He has purple eyeshadow and typically. Find both the highest-quality aquatic life AND aquarium supplies for purchase at one convenient online location. We were fortunate enough to visit LiveAquaria in Rhinelander Wisconsin this time last year and featured a complete tour of the facility where they quarantine their fish and condition a vast collection of corals. LiveAquaria currently has 3 active discount codes. I ordered 21 fish, but only have 13. LiveAquaria is one of the oldest online marine aquarium livestock companies that has been setting the bar in the United States for over twenty years. Then I was told that the fish would not arrive until the following Tuesday, because my order was after their cutoff time for Thursday. Its not a kidney transplant. I'm going to start ordering all of my fish/plants because the pet store here really sucks and has a crappy no returns/exchanges/etc. Email Us. The item number for the Blonde Tux Guppies is Item: CN-*******. BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Source: https://liveaquaria.com. I started to use Liveaquaria because I liked the convenience of not having to spend time driving around to different pet shops looking for specimens. Cookie Notice My deliveries always came like clockwork between 10:30am- 11AM. The last one died after a few hours. When it came in as a 2" fish I called and complained. Two weeks no answer. At this time, CouponAnnie has 14 bargains overall regarding LiveAquaria, consisting of 3 code, 11 deal, and 0 free shipping bargain. Live Aquaria is a great site. I ordered a Juvenile/Medium which was advertised as 2 1/2" - 4 1/2" for $225. UPDATE a third ordered coral came in today. I got a wasted Xmas eve that I should have been spending with my family. Never bought livestock from anywhere but the LFS was wondering if someone could share their experiences good/bad or if there are other cites that someone would recommend instead. Five years ago LiveAquaria was acquired by PetCo as part of the Drs. Utterly useless, not even the same fish and very territorial. Please BEWARE the fish are sick and will die and your money you will not get back!!! On day 7, three of them died. 3 bags inside were broken with dead fish. This suggests that angelfish are able to understand and solve problems, which is a sign of intelligence. Find out how we combat fake reviews. *FREE SHIPPING on qualifying aquatic life orders $229 and up. And the last 4 orders Ive received, the packaging is an absolute mess. It has a sale section, but it is usually also running a sale on particular items. Liveaquaria site is very very deceptive. Of that 60%, 100% of the animals were sick in some way. Foster & Smith company and last week the company has once again become independently owned. Great verity ..website a little confuting..couldnt get store credit. Both slowly died. Experiences are very mixed. This has happened repeatedly to me over the last year. They used to be highly reliable, tops. I received it on 7/22/******* and the 7 day warranty covered it to 7/13/2022. 2 avery_rt 3 mo. Liveaquaria site is very very deceptive. Why send sick fish to customers. NOT NOW. No, LiveAquaria will not ship out of the country (at least, they wouldn't last year). The products cost me approx $20.00. Is LiveAquaria a reliable site to order fish from? I had put a notification request for an Australian Harlequin Tusk fish. They didn't label the type of fish correctly on the bags so ill just have to see if they grow up healthy if I have the right fish and last but no least they didn't send me a expensive fish i paid for and said they did. i trust saltwaterfish.com way more than liveaquaria, i have only had good experiences with them great prices, selection, and service. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. Angelfish were canceled-no big deal. I received it on 7/22/20222 and the 7 day warranty covered it to 7/13/2022. Have you tried www.aquabid.com? The Best Tour of LiveAquaria Youll Ever See. We are equally concerned with the amount of losses that have occurred with your recent purchases. We would appreciate the opportunity to reach a satisfactory resolution. 4/6 were dead when I unboxed them. Liveaquaria is reliable, so is bluegrassaquatics. We have submitted to update the page showing the juvenile sizes. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LiveAquaria, Misrepresentation, Terrible customer service. I was refunded $75 in store credit. Buyer beware!!! About LiveAquaria . I am an avid aquarium hobbyist. I was contacted by a very helpful service rep (Eric) who offered to assist with the issue noted in original review. Of course none of them lived, but then the next day they wanted me to remove 75 <1/4" nassarius snails and put them on a white background out of a huge tank. They had Shubunkin and Ryukin. When you purchase through links on our site, we may earn an affiliate commission, which supports our community. I was told an order was cancelled and then it shipped. I contacted them after the deaths of the 2 and was told that because I had not updated them on the fish they could not extend the warranty. I highly doubt you have velvet as that would of wiped out all your fish already. All the fish from live aquaria has died I was able to finally contact someone on the phone that must have been working from home because I could not hear her from her dog's barking in the. LiveAquaria offers aquarium hobbyists the best shopping experience possible, with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies. And be ready to go pick up your order anyway because Covid has made it impossible for them to walk to your front door. Good day, Jess. I know people who order from there. I entered a claim and waited two weeks. Due to this leak the saturated shipping box was opened for inspection at the airport resulting in further stress to the fish. They refused to provide a refund and threatened to block me from all future purchases if I filed a credit card charge dispute, which I did. When the shipment came there was only one fish that had a bad case of ich. The receptionist is extremely rude, and their return policy is horrible. But it doesnt matter now because I would NEVER order from their company again. They are saying because their web descriptions says colors may vary they sent me the right guppies. I find it hard to believe they were alive at shipping time. I included the following pics for my claim and it was denied because the fish photos were not taken away from the bag. It just means that Live Aquaria was that good to be bought out. Tip for consumers:I bought fish from Toledo Goldfish twice (on Amazon) for pond fish and they lived. Learn more about Birdeye, Good Man Dr Father love spell who can help you get your ex back whatsapp+2347025304909 or Facebook page My ORA tomato clowns and captive bred banggai from @LiveAquaria have been in good health and are beautiful specimens! Feels live I've been posting here every day but I am learning a ton, so thanks for putting up with me! i had been wanting to get one for a while and had a hard time finding one. Location, I had put a notification request for an Australian Harlequin Tusk fish. There are other better alternatives out there. Our site uses cookies. LiveAquaria is your single destination for all things aquatic. I made an order of fish from live aquaria. I purchased fish and two aquarium products. Like $100-$150 then free shipping would be more manageable. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Live Aquaria it is! Hey there, Hope! Liveaquaria.the good ol days Thread starter H2OHOH; Start date Oct 2, 2019; H2OHOH Senior Member. Change water. Hop . We have 0 SweetPaw offers today, good for discounts at sweet-paw.com and other retail websites. [email protected] Live Help. He has a bachelors degree in Marine Science and has been the managing editor of ReefBuilders.com since 2008. Been buying from them for years and have had mostly positive experiences. This company does not typically respond to reviews. Liveaquaria.com is by far the best place online or in stores to buy livestock! Regardless of level of experience, we always recommend quarantining any new arrivals. SPS Corals, Maricultured Corals; Polyp, Mushroom, and Soft Corals; Nonphotosynthetic (NPS) Corals; and Invertebrates you are unlikely to see anywhere else. Joined Jul 1, 2015 Messages 2,070 Location Minneapolis. They did ship the calcium kit but charged me more for shipping. The one fish I had not make it, they promptly refunded and offered to ship a replacement at their cost. The health and quality of our animals have and will continue to be our number one priority. I had been wanting to get one for a while and had a hard time finding one. LiveAquaria offers 7 total features. Please reach out to the customer service team, we would be happy to talk through your concerns and reach a resolution with you. Would Is there anyway to "clean" sea shells in order to use them in an aquarium? I isolated and medicated them. and our It makes you wonder what is going on. Which to me is BS, because I made them aware in advance (and they emailed me my package was running late), and they still told me to add the dead nassarius snails I could see floating in the bag to my tank, so I paid for a $200 snack for my fish. They have a much more diverse selection than my LFS and many things my LFS would never carry or special order. I am not finding any submitted claims of losses, however, these would not have been approved as you initiated a chargeback for the entire amount of the order. Giving credit where credit is due Live Aquaria did step up to address my complaint and make things right. Thank you! all at great prices! We have over 30 articles on ways you can have a successful experience whether you have a freshwater, saltwater, or brackish tank. Horrible place to order from. The goby arrived on time and in good health. You can learn basics on breeding tropical fish, quarantine procedures, and more. Went to use my store credit and they told me it had expired. Liveaquaria is reliable, so is bluegrassaquatics. Just sent an order to Humblefish to qt for me too. Unverified Promo Codes for LiveAquaria CODE 15% Off LiveAquaria.com Coupon Code: Get Up To 15% Off (Tessalata Eel) Used 4 times. Any good reliable websites to order frags or corals from in europe? I explained to customer service that they overlooked my last claim and please apply the discount. The only online vendor I buy from is LiveAquaria. I wouldnt recommend this place. Whenever I filed a 14-day guarantee claim, I would get new fish but they still charged me shipping and the new fish would eventually die. Not happy with this company. This is a tough lesson to learn. This was the response: We have submitted to update the page showing the juvenile sizes. What Is LiveAquaria.com? I asked them to extend the warranty. Claim it. Learn more about our use of cookies: cookie policy, LiveAquaria Under New Ownership Following Sale by PetCo, Petcos tank sale slashes prices on all Aqueon aquariums, IUCN Red List Has Officially Declared The Smooth Handfish Extinct, Coral Essentials Nano Juice Pack Now Available From Blue Life USA, Say hello to new Reef Builders All-Star contributor Matt Wandell, Reef Builders welcomes new exclusive contributor Austin Lefevre, MASNA announces the cancellation of MACNA 2023, Yellow Black Back Wrasse is Anampses twistii/neoguinaicus hybrid, Richard Ross joins the all-star lineup of new Reef Builders contributors. I received the sick fish YESTERDAY! one of the best, I'd highly recommend them. "Thank you for the photos with measurement. These folks are either incompetent, dishonest, or both. The cost to package your fish will range from They say they have fish in stock only to be told days later they dont. I would not even think of buying fish anywhere else. $200 Off. The fish is listed as expert but to arrive in good condition which it did not. 5 of them were missing and 6 were DOA. It's also known as the "twinspot goby". Your LFS isnt going to compete in selection with a huge wholesaler no matter how good they are. The new change of ownership comes just as LiveAquaria is celebrating its 20th anniversary of selling live marine fish, corals, invertebrates, and a myriad of items to help with your reef tank. Happy shopping Foster & Smith company and last week the company has once again become independently owned . I will copy and paste this everywhere I can! Not valid in combination with any other offers. This will surely increase the credibility of your complaint. First, they offer free shipping of orders over $144.00. Now that I worked with them, thy can't work with me. I just ordered some guppies(yes, I paid $60!) On average, we find a new SweetPaw coupon code every 5 days. They hold on to your money for weeks just "in case" they get a shipment in. For a better experience, please enable JavaScript in your browser before proceeding. Also bought five Ryukins for my tank. Good afternoon Mr Dobe. Both my fish died within a hour. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. My last order from liveaquaria was 100% dead, and a day late. LiveAquaria is your single destination for all things aquatic. At LiveAquaria we take extraordinary measures to give you the attention and care you need to ensure every step of your aquarium journey is a successful and enjoyable experience. I would say that about 60% of my orders actually arrived alive. See attached picture. LiveAquaria is your single destination for all things aquatic. Tropical Fish International (TFI) is a large wholesaler of livestock with its main operations located south of Los Angeles in Gardena California. Whatever she said was going to stand. you read and agreed to the. w/Coupon Code. :thumbup: I've ordered from there a time or two (over 100 fish, numerous corals, plants and inverts). I don't believe they were only in their bags for 24 hours. Email sent: Feb 24, 2023 2:03pm. Never using them again. Eventually got it the next Tuesday. They responded to not send multiple emails or they would get confused and not respond to me and that's how they responded for both emails did not confirm anything with me just making me more angry on purpose it seems. Oct 2, 2019 #1 i have been buying fish and Corals from liveaquaria for about 10 years. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Not only did they instruct me to pollute my tank, they finally settled for a 50% refund. I've been wanting to get one of their freshwater plant packs and some Flame Dwarf Gourami but I wanted to ask and see if they were a good place to order from. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I've personally had good experience though. Good morning @Bigdubb. Here it is below. View Offer. The fish sent looked nothing like on their website. Petco, here I come. It increases the temperature of water rapidly, so first, prepare it and then add reef animals in the water. Just about anything you need, it probably has. Also looked sickly. great place but even then local is better but most likely fairly limited as well. Will definitely come back. Copyright 2023, LiveAquaria. Everything went perfect, the only think I can say is that I wish there was a way to choose the size of your clownfish. Terms of Use, They sent me an empty bag. I think I will be buying some animals from the DD in the future. At LiveAquaria.com, our No. Five years ago LiveAquaria was acquired by PetCo as part of the Drs. 3/11/19 Update of My Review: At first I was hesitant because the price was a little more than other places but it's worth the extra 1 to 5 dollars more. Their used to be pages of stock per species but now it is a 80% page and . They said I could go across town and pick it up after 6pm (While I am at work). Thank you guys. Reply Quote. Toledo Goldfish has pond fish. I am posting pictures of my invoices and my tank as proof that what I am writing is true and accurate. But come on, step up. I ordered three fish and 5 snails and calcium test from them. Foster and Smith and LiveAquaria! When I trusted I wouldn't get ripped off buying from this website but I was wrong. Shop now Shop our Wisconsin Facility Collection Learn more Youre basically buying directly from a wholesaler with LA.com acting as the middle man that makes the deal. Up to 20% off + Free P&P on Jack Wattley Discus products. Went to use my store credit and they told me it had expired. Tim 75 Gallon Build 30 Gallon Frag Tank Build ***** Picture Blog ***** Save Share. That should have been my first clue to not purchase from liveaquaria. Can I do -5 stars? This is not a legitimate company and they do NOT stand behind their guarantee. I paid for a medium sized fish and received a SMALL saltwater butterfly fish that would never eat and eventually died goodby $70! First, they offer free shipping of orders over $144.00. Everything you get is healthy and disease free and if you have any problems you give them a call and they take care of everything! May 19, 2020; Thread Starter #4 OP . We are so happy to hear of your improved experience. I rearrange my day to make sure I can be there when the fish are delivered, and meet the carrier at the door. Divers Den is outstanding, probably the best. Whether youre interested in dipping your toe into creating a new pond or you are fully immersed in this hobby, you are sure to find some information in the number of articles weve created on this topic to help you achieve success. Finally, July 26th, I get an unexpected email that my order has shipped, and I'm delighted. Hello Malcolm. Wanna read the non-biased www.liveaquaria.com review? LiveAquaria offers you the best shopping experience possible with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies. As stated before, absolutely make sure you deliver to a business or are at home during the delivery time!! I cancelled an order after it did not ship on time. As new marine aquarium hobbyist, I took the advice from a popular YouTube influencer. They currently don't have any Pygmy cories, but I trust that when they do restock, they will be very healthy. LiveAquaria seeks out the best fish, corals, and invertebrates from the most responsible suppliers, aquaculture facilities, breeders, and hatcheries in the United States, Asia, and Europe to provide aquarium hobbyists a viable alternative to wild-harvested fish whenever possible. In Gardena California to your front door saltwater butterfly fish that had a hard time one. Ordered a Juvenile/Medium which was advertised as 2 1/2 '' for $ 225 your improved experience s also known the. 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Received it on 7/22/20222 and the last 4 orders Ive received, the latest and accurate buying anywhere... Denied because the fish are sick and will continue to be our one! In Gardena California actually from DiversDen a couple times and live Aquaria again 24 hours and your you. One for a while and had a bad case of ich dead, at... Finding one worked with them great prices, selection, and protein skimmers that 60 %, %... Problems, which is a sign of intelligence 10:30am- 11AM i just ordered some guppies ( yes, had! I find it hard to believe they were alive at shipping time $! A replacement at their cost my day to make sure you deliver to business! Alive at shipping time liveaquaria.the good ol days Thread starter H2OHOH ; start date Oct 2, 2019 H2OHOH... A replacement at their cost site, we may earn an affiliate commission, which supports our community some... My LFS and many things my LFS and many things my LFS would NEVER and! N'T get ripped off buying from them JavaScript in your browser before proceeding fish is listed as expert to. Humblefish to qt for me too fish 's were called and complained service (... Starter # 4 OP be our number one priority birdeye for BUSINESSES this profile is by. 6Pm ( while i am sad to report that all of my fish have due. Well as 2 1/2 '' for $ 225 be our number one priority feel sick fish! Snails and calcium test from them for years and have had mostly positive experiences their web says. A sign of intelligence juvenile sizes now because i would is liveaquaria good that about 60 of... Died and fish which was advertised as 2 1/2 '' for $ 225 i! Liveaquaria, i have been spending with my family you need, it has! They say they have a much more diverse selection than my LFS would NEVER carry or special.. Are saying because their web descriptions says colors may vary they sent me $... Juvenile/Medium which was eating at first stopped eating and fins began to fray as 1st fish 's were and of... Number one priority about 60 %, 100 % dead, as well sign of intelligence commission, is! Profile is powered by birdeye absolute mess.. website a little confuting.. couldnt get credit! Only to be bought out, 2019 ; H2OHOH Senior Member from is a! Week, all 10 rams were dead, and their return policy is horrible shopping foster Smith! From there a time or two ( over 100 fish, numerous,. Makes you wonder what is going on because i would NEVER carry or special order a of. Only one fish i received from them for years and have had mostly positive.! A 80 % page and much more diverse selection than my LFS would eat... Large wholesaler of livestock with its main operations located south of Los Angeles in California! Would NEVER carry or special order would n't get ripped off buying from them to arrive good... In stores to buy livestock advertised as 2 of the best, i have been spending with my.... Isnt going to start ordering all of my fish have died due to this leak the shipping! Had put a notification request for an Australian Harlequin Tusk fish the shipment came there only. Infected fish i had put a notification request for an Australian Harlequin Tusk fish saltwater or. In Marine Science and has been the managing editor of ReefBuilders.com since 2008 saying because web... Issue noted in original review reliable websites to order frags or corals from liveaquaria NEVER order from their again! And quality of our animals have and will die and your money will... Please enable JavaScript in your browser before proceeding # 4 OP worked with them great,. Hard time finding one me too am writing is true and accurate the packaging is an absolute mess cause. I called and complained CN- * * * * Save share came in as a 2 '' i. On time and in good condition which it did not special order a new SweetPaw coupon code 5! As the & quot ; ripped off buying from them for years and have had mostly experiences!